- About Us
- Services
Family Law Services
Probate, Wills and Elderly Care
Licensing
- Careers
- Our Prices
- Contact us
Complaints and Compliments Policy
Wright Solicitors
Complaints and Compliments Policy
Our Complaints and Compliments policy
We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. Likewise if you would like to compliment us on our service, we would like to hear about it as this too helps us to evaluate and improve our standards and enables us to understand that our service is being provided to clients’ satisfaction. Compliments can be made verbally or in writing to the person dealing with your matter or emailed to info@wright-solicitors.co.uk.
If you have a complaint, please contact the person who dealt with your matter first to see if the matter can be resolved quickly between you. Sometimes, there has simply been a misunderstanding or we can put things right quickly.
If you are not happy with the outcome of this or if you do not wish to speak with the member of staff involved, please contact us in writing with the details. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.
What will happen next?
We will send you a detailed written reply to your complaint, including our suggestions for resolving the matter, confirming our final position and explaining our reasons within 28 days of sending you the acknowledgement letter.
Legal Ombudsman,
PO Box 6806,
Wolverhampton
WV1 9WJ
about your complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it). For further information, you should contact the Legal Ombudsman on 0300 555 0333 or at enquiries@legalombudsman.org.uk
The Legal Ombudsman’s leaflet in relation to pursuing a complaint, “Here To Help” can be obtained from https://www.legalombudsman.org.uk/?portfolio=here-to-help-leaflet
You can raise your concerns with the Solicitors Regulation Authority http://www.sra.org.uk/consumers/problems/report-solicitor.page
You can contact us at:-
Wright Solicitors
Lutley House
13 St James’s Road
DUDLEY
DY1 1JF
Tel : 01384 255344
Fax: 01384 252024
E-Mail: info@wright-solicitors.co.uk
Authorised and regulated by the Solicitors Regulation Authority SRA No. 636723, Company No. 08065590
Wright Solicitors is a trading name of Wright Solicitors Limited, Reg Office: Lutley House, 13 St James's Road, Dudley, West Midlands, DY1 1JF